Some Frequently Asked Questions:

How can I activate GOLD mBanking?

Using a desktop or laptop computer you can activate mBanking for your account by logging into online banking and clicking the 'Apply for Mobile Banking' link and following the instructions.

GOLD mBanking is active, now what?

Login using the appropriate links at the top of this page. If you cannot login please call us at (954) 721-3400.

How much does it cost?

No additional fees or costs are associated with activating and using GOLD mBanking.

How do I access GOLD mBanking on the mobile device?

Simply go to the bank's Web site and enter "/m" at the end of the Web address. That will launch the mobile version of the site. Enter your Internet Banking username and password to log in. After logging in, a list of accounts to which you have access will appear.

What kind of mobile devices can use the GOLD mBanking service?

Most Web-enabled phones or other devices with a WAP 2.0 and XHTML-MP compatible browser can use GOLD mBanking. You must have an active data plan through your service provider to utilize GOLD mBanking.

Can I change my GOLD mBanking access settings?

Yes. Changing the username or password for Internet Banking settings will also change your settings for GOLD mBanking.

What types of accounts can I access with GOLD mBanking?

You can access personal or business accounts through your mobile device.

What types of transactions can I perform through my mobile device?

In addition to viewing account information, you can pay existing bills, make loan payments, and transfer funds.

Can account history information be accessed through GOLD mBanking?

Yes. You can view a variety of information about past transactions, including the transaction date, description, and amount. You can also search history by account type or date range.

What happens when I use an invalid username or password to access the site?

An error message appears indicating that invalid logon credentials were used, and the system does not allow logon.

How can I provide feedback on GOLD mBanking?

After logging on, you can use the User Feedback option to send us any suggestions for improvement.

What kind of security is included with GOLD mBanking?

GOLD mBanking includes the following security features:

• 128-bit encryption.
• Password protection.
• Automatic session expiration. The application will time out if the customer has not used the application for several minutes.
• Privacy protection. No private data is stored on the mobile device.
• Reduced risk feature set. Customers can pay existing bills but not set up new bills, for example.
• Masked account numbers. It masks account numbers with Xs whenever practical within the application.
• Site-to-user verification. It asks customers to confirm an image and phrase upon logging on so they know they are dealing with their bank.
• Multi-factor authentication. GOLD mBanking provides a multi-factor authentication feature that appears whenever the user attempts something unusual, such as using a different mobile device or accessing the site from a new IP address. This feature asks the customer personal questions, and in order to continue, the answers must match the ones they entered when they signed up for the service.