FAQ
1 Personal Banking Login2 Business Banking Login
3 Welcome Page
- What is GOLD mBanking?
- GOLD mBanking is a new service that allows you to complete Internet banking transactions through a Web-enabled mobile device.
- How can I activate GOLD mBanking?
- Using a desktop or laptop computer you can activate mBanking for your account by logging into online banking and clicking the 'Apply for Mobile Banking' link and following the instructions.
- GOLD mBanking is active, now what?
- Login using the appropriate links at the top of this page. If you cannot login please call us at (954) 721-3400..
- How much does it cost?
- No additional fees or costs are associated with activating and using GOLD mBanking.
- How do I access GOLD mBanking on the mobile device?
- Simply go to the bank's Web site and enter "/m" at the end of the Web address. That will launch the mobile version of the site. Enter your Internet Banking username and password to log in. After logging in, a list of accounts to which you have access will appear.
- What kind of mobile devices can use the GOLD mBanking service?
- Most Web-enabled phones or other devices with a WAP 2.0 and XHTML-MP compatible browser can use GOLD mBanking. You must have an active data plan through your service provider to utilize GOLD mBanking.
- Can I change my GOLD mBanking access settings?
- Yes. Changing the username or password for Internet Banking settings will also change your settings for GOLD mBanking.
- What types of accounts can I access with GOLD mBanking?
- You can access personal or business accounts through your mobile device.
- What types of transactions can I perform through my mobile device?
- In addition to viewing account information, you can pay existing bills, make loan payments, and transfer funds.
- Can account history information be accessed through GOLD mBanking?
- Yes. You can view a variety of information about past transactions, including the transaction date, description, and amount. You can also search history by account type or date range.
- What happens when I use an invalid username or password to access the site?
- An error message appears indicating that invalid logon credentials were used, and the system does not allow logon.
- How can I provide feedback on GOLD mBanking?
- After logging on, you can use the User Feedback option to send us any suggestions for improvement.
- What kind of security is included with GOLD mBanking?
- GOLD mBanking includes the following security features:
- 128-bit encryption.
- Password protection.
- Automatic session expiration. The application will time out if the customer has not used the application for several minutes.
- Privacy protection. No private data is stored on the mobile device.
- Reduced risk feature set. Customers can pay existing bills but not set up new bills, for example.
- Masked account numbers. It masks account numbers with Xs whenever practical within the application.
- Site-to-user verification. It asks customers to confirm an image and phrase upon logging on so they know they are dealing with their bank.
- Multi-factor authentication. GOLD mBanking provides a multi-factor authentication feature that appears whenever the user attempts something unusual, such as using a different mobile device or accessing the site from a new IP address. This feature asks the customer personal questions, and in order to continue, the answers must match the ones they entered when they signed up for the service.